Our team is stacked with experienced claims professionals who average more than 20 years in the industry. Each one of our employees understands the sensitivity of claims management and is equipped to resolve your claims issues with speed, accuracy and integrity.
Personal Brand Statement
Through my many years in business I have learned that above all, I AM A PROBLEM SOLVER. My ability to take the 50,000 foot view and stay with it all the way down to the finest details allows me to help develop better strategy, strengths in others, and solutions. My value to the organization is being able to make decisions quickly and easily to allow us to operate at top performance at all times.
do not settle for the status quo. Strategic
and analytical by nature, I constantly strive to bring more value and efficient
service to our customers.
A creative and
authentic business leader, I offer forward-thinking strategies that inspire and
drive our company solutions. My passion
is to transform something from mediocre to magnificent in a fun, collaborative
An engaging and strategic leader focused on helping
clients achieve their goals and developing lasting relationships.
Client Service Consultant
In my quest for the best possible outcome, I often analyze all possible
factors that can help produce the desired results. My ability to maneuver through unexpected
situations allows me to take advantage of opportunities the moment they arise.
5 Minutes with Stacy...
I believe in acting
quickly to get the job done right the first time. I am organized and enjoy helping clients. Communication is who I am.
Claims Specialist III
Through my naturally
competitive nature I am driven to focus on achieving top performance for my
customers and for myself so that my customers and peers will trust my ability
to provide best possible results for them.
Based upon my accomplishments I strive to have my customers and peers
accept me as knowledgeable, dependable and trustworthy to be their assigned
adjuster and co-worker. I prefer to have
candid and honest discussions with my customers and peers so there is a clear
understanding between all parties about the issues at hand and our plan of
action for achieving the best possible result.
With my extensive experience in the claims environment, I am able to
adapt to and embrace changes as they present themselves. I use my deliberative ability to work together
as a team with both my insured’s and agents in the decision-making process to
handle matters in a prompt and timely fashion and treat everyone in a
professional and consistent manner.
Claims Specialist II
With my strong
commitment to achieve excellent outcomes for our insureds, claimants, and
agency partners, I am able to identify possible hurdles in the claims process
and use my extensive experience to proactively seek an efficient plan for
resolution. My belief that all people
should be treated fairly and consistently guides me to conduct myself in a
professional manner in the everyday interactions with all people involved in
the claims process.
Claims Specialist I
biggest asset is staying positive no matter what the circumstances. It allows me to communicate and empathize with
the person I’m working with to ensure I get the job done right the first time. I don’t always have the answers, but you can
bet your bottom dollar I’m going to find someone who does, and I’ll deliver
those answers with a smile!
5 Minutes with Jenni Eklov...
In being a
responsible and positive person, I want to achieve a great outcome on all
claims by making clear decisions. I will always build long lasting
relationships with our clients, agents and team members.
Through my ways of
consistent service excellence, I am able to obtain positive results. I believe that everyone should be treated with
respect and always try to find the positive in every situation. I build long-lasting relationships through
trust, open and honest communication. My
goal is to always provide excellent service to the clients and continue to
build that rapport for many years to come.
Through my positive
energy and focus I resolve complex issues for CRS customers. My analytical nature allows me to find
solutions quickly as I process and investigate claims. I foster harmony when developing all levels
of long-lasting relationships.
I believe actions
speak louder than words, so I attempt to show my dedication and commitment by
being readily available and willing to help whenever needed. I treat people the way I want to be treated
with respect and understanding, handling claims in a professional manner,
paying what is owed, nothing more and nothing less.
I pride myself on my
ability to identify the emotional and material needs of others and strive to be
able to always make friends of strangers. I believe in strong values and family
and am proud to be surrounded by the supportive and caring people inside the
5 Minutes with Kecia...
an achiever, I am focused on completing my goals at the highest level
possible. I use strategic thinking to
break down a problem, review the possible outcomes, and implement the best
strategy to achieving those outcomes. I
like to look towards the future, and I enjoy all the possibilities that it brings. I push myself to learn new and exciting
things; both at work and in my daily life.
I take pride in my responsibility as a claims adjuster and I think that
is reflected in my work.
am analytical by nature and detail-oriented, but I focus on the big picture to
find a resolution to our client’s needs.
values of family, responsibility and high-ethics are what guide me every day. My glass is never half empty; I am always on
the lookout for the positive in every situation. I share my enthusiasm with everyone around me.
I have a relentless drive to achieve
meaningful results in what I do. New
complex challenges bring energy. I am
emotionally bound to follow through with what I start to completion, while
always looking for a better way.
my relentless diligence, persistence, concentration and undying stamina, I'm
able to build trustworthy relationships through harmonious communication and by
providing exceptional customer service.
5 Minutes with Zeke...
Senior Claims Specialist - Supervisor
Through my natural enthusiasm, ability to coach people and my empathy
for all individuals – I build long-lasting relationships, inspire growth and
development among my team of claim professionals along with making marketing
and sales valued inside the CRS organization.
I am a high-end
service provider with attention to details and an attentive listener using my
focus on the client. I like to
collaborate with forward-focused leaders who know how to get things done. I have instinctive abilities to coordinate
projects, and I want to make measurable progress to achieve a goal.
adaptability I am easy to get along with and deal with difficult customers
despite my harmony. I am energetic and
always willing to make new contacts and establish long relationships. I empathize with all co-workers and customers
to establish long-lasting relationships. Including everyone helps all relationships
grow personally and in your career.
5 Minutes with Jody...
Personal Brand Statement
My nature is to tackle projects with gusto and an upbeat attitude. New learning opportunities and challenges are energizing to me. I want to complete the task no one else can do! I will investigate and examine facts, dates and events to determine why something happened. I want to know more tomorrow than I do today! I often see situations from a unique perspective. My commitments mean everything. Doing projects correctly is important to me.
5 Minutes with Ashley...
General Liability Manager
In being consistent in my actions pertaining to my work and dealing with people, there are no surprises. I get things done without making waves. I work well with structure and hope to develop the same with my team. Making deliberate, thoughtful decisions not only makes me a valuable resource for my team and customers but also allows me to teach and develop both.
With a dedicated work
ethic, my belief in hard work and taking responsibility for my actions, I have
become very adaptable over the years working with different systems, different
processes, and a variety of individuals who have shaped by career and made me
the person I am today.
Using my analytical
skills, empathy and discipline, I create a plan and get things done.
Senior Claims Specialist
To impart the
knowledge, experience and skills gained over the past 30 years of handling
claims at all levels to the advantage of our clients and other team members.
My philosophy encompasses a positive attitude towards ideas and people. By allowing for input from a broad range of sources and adapting theories to fit into a coherent and concise idea, I allow the customer a clear understanding of an event and the principles relating to the matter at hand. Through a unique combination of caring, communication and collaboration, my focus on people allows me to harmonize competing claims into the most beneficial resolution for all persons involved.
Through a combination of caring, communication and collaboration I enjoy working with different insureds and customers. I use my strong focus and enthusiasm to resolve claims quickly and effectively. I am able to use my positivity and empathy to develop long-lasting relationships with my co-workers.
I have a positive attitude in dealing with the many different personalities in my job. In the claim handling process, my adaptability to each unique situation provides customer care for every scenario. I am able to empathize with the customers and develop ideas harmoniously as we go through the process of investigating and handling their claim.
5 Minutes with Deb...
I thrive in competition and will seek win-win solutions in any situation. I am responsible by nature and can be trusted to achieve goals that have been set by others and myself.
While working hard to achieve Creative Risk Solutions goals, I add perspective to projects with my strengths in ideation and strategic thinking. I have a strong inner drive to achieve from which I gain both a professional and personal enjoyment.
I have a proven
ability to take on a leadership role to meet goals, objectives, and take charge
in any situation. I think things through
and explore all avenues before arriving at a sensible conclusion. I always have a well-sequenced plan which
allows me to be prepared to take action on short notices.
5 Minutes with Lisa...
Through trust and collaboration, I use my personal values and beliefs to create an ethical business environment in which compliance is not only achieved, but highly valued.
5 Minutes with Justin...
I enjoy routine and structure and strive to complete tasks prior to their deadlines. I am adept at dealing with problems that arise. I prefer to follow the rules and procedures which are in place. Constantly, I am looking for more effective ways to do things and I stay aware there is always more I can accomplish.
through my positive energy, along with dependability I bring together my team
to deliver results for CRS.
I always strive to achieve the best possible
result in every situation: whether it is creating new ideas to better our
customer’s experience, providing more clarity throughout the claims process, or
simply answering your questions, I am always here for YOU! When you speak with me, I aim to provide the
best customer service possible and get you the information you need, when you
5 Minutes with Dana...
thrive in a dynamic work environment where I can learn and become the subject
matter expert. Performance is the
ultimate yardstick, and I compete to win. My enthusiasm is contagious when I celebrate
my own achievements and those of my team members.
Personal Brand Statement
I define fairness as giving everyone the same advantages. I follow rules and administer policies without showing favoritism; life is better for everyone when you deal with people evenhandedly. Teamwork is important to me; I want to involve everyone so each person has a good experience. I meet my deadlines and keep my promises. Striving to be first or be the best is what I will always do.
I live in the moment. I do not see the future as a fixed destination but rather a place I can create out of the choices I make; one at a time. I am flexible and quick to adapt to change. I seek harmony in all aspects of myself and accept this responsibility to be a good team member. My goal is to look to tomorrow and beyond where there are new paths and new methods to move forward…there might just be a better way!
Ashley Fetters received her Bachelor of Arts in Biology at the University of Northern Iowa and somehow managed to avoid enrolling in a Physics and Anatomy class throughout her entire education.