Meet our Team

Our team is stacked with experienced claims professionals who average more than 20 years in the industry.  Each one of our employees understands the sensitivity of claims management and is equipped to resolve your claims issues with speed, accuracy and integrity.


Leadership Team

STAFF NAME

Teri Sporer

President

 

Teri Sporer, President

Personal Brand Statement

Through my many years in business I have learned that above all, I AM A PROBLEM SOLVER.  My ability to take the 50,000 foot view and stay with it all the way down to the finest details allows me to help develop better strategy, strengths in others, and solutions.  My value to the organization is being able to make decisions quickly and easily to allow us to operate at top performance at all times. 

STAFF NAME

Ben Tebo

Vice President

 

Ben Tebo, Vice President

Personal Brand Statement

I do not settle for the status quo.  Strategic and analytical by nature, I constantly strive to bring more value and efficient service to our customers.

STAFF NAME

Megan Bauer

Operations Manager

 

Megan Bauer, Operations Manager

Personal Brand Statement

A creative and authentic business leader, I offer forward-thinking strategies that inspire and drive our company solutions.  My passion is to transform something from mediocre to magnificent in a fun, collaborative team atmosphere.

Sales

STAFF NAME

Tim Flattery

Account Executive

 

Tim Flattery, Account Executive

Personal Brand Statement

An engaging and strategic leader focused on helping clients achieve their goals and developing lasting relationships.

Account Management

STAFF NAME

Cari Smith

Client Service Consultant

 

Cari Smith, Client Service Consultant

Personal Brand Statement

I believe in acting quickly to get the job done right the first time.  I am organized and enjoy helping clients.  Communication is who I am.

STAFF NAME

Stacy Ruggless

Client Service Consultant

 

Stacy Ruggless, Client Service Consultant

Personal Brand Statement

In my quest for the best possible outcome, I often analyze all possible factors that can help produce the desired results.  My ability to maneuver through unexpected situations allows me to take advantage of opportunities the moment they arise.

5 Minutes with Stacy...

Worker's Compensation

STAFF NAME

Taylr Robinson

Claims Specialist I

 

Taylr Robinson, Claims Specialist I

Personal Brand Statement

I excel at looking at the big picture and challenging my own thinking to figure out how individual pieces fit together.  I focus on the present to accomplish long term goals.  I can identify what makes situations and individuals unique thus helping others discover their own strengths.  Thought my drive to learn and to improve myself, I make the best of my situation and do whatever it take to accomplish my goals.

STAFF NAME

Jody Gealow

Senior Claims Specialist

 

Jody Gealow, Senior Claims Specialist

Personal Brand Statement

Through my adaptability I am easy to get along with and deal with difficult customers despite my harmony.  I am energetic and always willing to make new contacts and establish long relationships.  I empathize with all co-workers and customers to establish long last relationships.  Including everyone helps all relationships grow personally and in your career.

5 Minutes with Jody...

STAFF NAME

Karma Kelly

Claims Specialist III

 

Karma Kelly, Claims Specialist III

Personal Brand Statement

Through my naturally competitive nature I am driven to focus on achieving top performance for my customers and for myself so that my customers and peers will trust my ability to provide best possible results for them.  Based upon my accomplishments I strive to have my customers and peers accept me as knowledgeable, dependable and trustworthy to be their assigned adjuster and co-worker.  I prefer to have candid and honest discussions with my customers and peers so there is a clear understanding between all parties about the issues at hand and our plan of action for achieving the best possible result.

STAFF NAME

Zeke Hazelwood

Claims Specialist III

 

Zeke Hazelwood, Claims Specialist III

Personal Brand Statement

Through my relentless diligence, persistence, concentration and undying stamina, I'm able to build trustworthy relationships through harmonious communication and by providing exceptional customer service.

STAFF NAME

Jeanie Moxley

Claims Specialist III

 

Jeanie Moxley, Claims Specialist III

Personal Brand Statement

With my extensive experience in the claims environment, I am able to adapt to and embrace changes as they present themselves.  I use my deliberative ability to work together as a team with both my insured’s and agents in the decision making process to handle matters in a prompt and timely fashion and treat everyone in a professional and consistent manner.

STAFF NAME

Teresa Vogler

Claims Specialist II

 

Teresa Vogler, Claims Specialist II

Personal Brand Statement

With my strong commitment to achieve excellent outcomes for our insureds, claimants, and agency partners, I am able to identify possible hurdles in the claims process and use my extensive experience to proactively seek an efficient plan for resolution.  My belief that all people should be treated fairly and consistently, guides me to conduct myself in a professional manner in the everyday interactions with all people involved in the claims process.

STAFF NAME

Jennifer Eklov

Claims Specialist I

 

Jennifer Eklov, Claims Specialist I

Personal Brand Statement

My biggest asset is staying positive no matter what the circumstances.  It allows me to communicate and empathize with the person I’m working with to ensure I get the job done right the first time.  I don’t always have the answers, but you can bet your bottom dollar I’m going to find someone who does and I’ll delivery those answers with a smile!

STAFF NAME

Angela Reynolds

Claims Specialist III

 

Angela Reynolds, Claims Specialist III

Personal Brand Statement

In being a responsible and positive person, I want to achieve a great outcome on all claims by making clear decisions. I will always build long lasting relationships with our clients, agent and team members.

STAFF NAME

Courtenay Thomas

Claims Specialist III

 

Courtenay Thomas, Claims Specialist III

Personal Brand Statement

Through my ways of consistent service excellence, I am able to obtain positive results.  I believe that everyone should be treated with respect and always try to find the positive in every situation.  I build long lasting relationships through trust, open and honest communication.  My goal is to always provide excellent service for the clients and continue to build that rapport for many years to come.

STAFF NAME

Lauren Jordan

Claims Specialist III

 

Lauren Jordan, Claims Specialist III

Personal Brand Statement

Through my positive energy and focus I resolve complex issues for CRS customers.  My analytical nature allows me to find solutions quickly as I process and investigate claims.  I foster harmony when developing all levels of long-lasting relationships.

STAFF NAME

Judi Hamaker

Claims Specialist III

 

Judi Hamaker, Claims Specialist III

Personal Brand Statement

I believe actions speak louder than words so I attempt to show my dedication and commitment by being readily available and willing to help whenever needed.  I treat people the way I want to be treated with respect and understanding, handling claims in a professional manner, paying what is owed, nothing more and nothing less.

STAFF NAME

Kecia Jones

Claims Specialist III

 

Kecia Jones, Claims Specialist III

Personal Brand Statement

I pride myself on my ability to identify the emotional and material needs of others and strive to be able to always make friends of strangers. I believe in strong values and family and am proud to be surrounded by the supportive and caring people inside the CRS organization.

5 Minutes with Kecia...

STAFF NAME

Jeremy Sutherland

Claims Specialist II

 

Jeremy Sutherland, Claims Specialist II

Personal Brand Statement

As an achiever, I am focused on completing my goals at the highest level possible.  I use strategic thinking to break down a problem, review the possible outcomes, and implement the best strategy to achieving those outcomes.  I like to look towards the future, and I enjoy all the possibilities that brings.  I push myself to learn new and exciting things; both at work and in my daily life.  I take pride in my responsibility as a claims adjuster and I think that is reflected in my work.

STAFF NAME

Mary Beth Walbruch

Claims Specialist III

 

Mary Beth Walbruch, Claims Specialist III

Personal Brand Statement

I am analytical by nature and detail oriented but I focus on the big picture to find a resolution to our client’s needs.

STAFF NAME

Arcy Guillen

Claims Specialist III

 

Arcy Guillen, Claims Specialist III

Personal Brand Statement

My core values of family, responsibility and high-ethics are what guide me every day.  My glass is never half empty; I am always on the lookout for the positive in every situation.  I share my enthusiasm with everyone around me.  I have a relentless drive to achieve meaningful results in what I do.  New complex challenges bring energy.  I am emotionally bound to follow through with what I start to completion; while always looking for a better way.


STAFF NAME

Lori McMurray Enger

Senior Claims Specialist

 

Lori McMurray Enger, Senior Claims Specialist

Personal Brand Statement

Through my natural enthusiasm, ability to coach people and my empathy for all individuals – I build long-lasting relationships, inspire growth and development among my team of claim professionals along with making marketing and sales valued inside the CRS organization.

STAFF NAME

Jennifer Herr

Senior Claims Specialist

 

Jennifer Herr, Senior Claims Specialist

Personal Brand Statement

I am a high-end service provider with attention to details and an attentive listener using my focus on the client.  I like to collaborate with forward-focused leaders who know how to get things done.  I have instinctive abilities to coordinate projects and I want to make measureable progress to achieve a goal.

STAFF NAME

Nancy Schulz

Medical Management Specialist

 

Nancy Schulz, Medical Management Specialist


STAFF NAME

Nancy Kramer

WC Claims Specialist II

 

Nancy Kramer, WC Claims Specialist II


STAFF NAME

Michele Connell

WC Claims Specialist III

 

Michele Connell, WC Claims Specialist III


STAFF NAME

Nicole Godfrey

WC Claims Specialist III

 

Nicole Godfrey, WC Claims Specialist III

STAFF NAME

Ashley Fetters

WC Claims Specialist I

 

Ashley Fetters, WC Claims Specialist I

 

 Personal Brand Statement

My nature is to tackle projects with gusto and an upbeat attitude.  New learning opportunities and being challenged are energizing to me.  I want to complete the task no one else can do!  I will investigate and examine facts, dates and events to determine why something happened.  I want to know more tomorrow than I do today!  I often see situations from a unique perspective.  My commitments mean everything. Doing projects correctly is important to me.

 

 

Liability

STAFF NAME

Dan Field

Claims Specialist III

 

Dan Field, Claims Specialist III

Personal Brand Statement

With a dedicated work ethic, my belief in hard work and taking responsibility for my actions, I have become very adaptable over the years working with different systems, different processes, and a variety of individuals who have shaped by career and made me the person I am today.

STAFF NAME

Deb Anderson

Claims Specialist III

 

Deb Anderson, Claims Specialist III

Personal Brand Statement

I have a positive attitude in dealing with the many different personalities in my job.  In the claim handling process my adaptability to each unique situation provides customer care for every scenario.  I am able to empathize with the customers and develop ideas harmoniously as we go through the process of investigating and handling their claim.

5 Minutes with Deb...

STAFF NAME

Vince Vanderah

Claims Specialist I

 

Vince Vanderah, Claims Specialist I

Personal Brand Statement

Using my analytical skills, empathy and discipline, I create a plan and get things done.

STAFF NAME

Mark Vesey

Senior Claims Specialist

 

Mark Vesey, Senior Claims Specialist

Personal Brand Statement

To impart the knowledge, experience and skills gained over the past 30 years of handling claims at all levels to the advantage of our clients and other team members.

STAFF NAME

Ben Lohmann

Claims Specialist II

 

Ben Lohmann, Claims Specialist II

Personal Brand Statement

My philosophy encompasses a positive attitude towards ideas and people.  By allowing for input from a broad range of sources and adapting theories to fit into a coherent and concise idea, I allow customer a clear understanding of an event and the principles relating to the matter at hand.  Through a unique combination of caring, communication and collaboration m focus on people allows me to harmonize competing claims into the most beneficial resolution for all persons involved.

STAFF NAME

Carey Miller

Claims Specialist II

 

Carey Miller, Claims Specialist II

Personal Brand Statement

Through a combination of caring, communication and collaboration I enjoy working with different insureds and customers.  I use my strong focus and enthusiasm to resolve claims quickly and effectively.  I am able to use my positivity and empathy to develop long lasting relationships with my co-workers.

STAFF NAME

Mike Long

General Liability Manager

 

Mike Long, General Liability Manager

Personal Brand Statement

In being consistent in my actions pertaining to my work and dealing with people, there are no surprises.  I get things done without making waves.  I work well with structure and hope to develop the same with my team.  Making deliberate, thoughtful decisions not only makes me a valuable resource for my team and customers but also allows me to teach and develop both.

STAFF NAME

Lisa Hersant

Senior Claims Specialist

 

Lisa Hersant, Senior Claims Specialist

Personal Brand Statement

I have a proven ability to take on a leadership role to meet goals, objectives, and take charge in any situation.  I think things through and explore all avenues before arriving at a sensible conclusion.  I always have a well-sequenced plan which allows me to be prepared to take action on short notices.

5 Minutes with Lisa...

STAFF NAME

Jon Doty

Liability Claims Specialist II

 

Jon Doty, Liability Claims Specialist II


 

Personal Brand Statement

 I thrive in competition and will seek win-win solutions in any situation.  I am responsible my nature and can be trusted to achieve goals that have been set by others and myself.


 

 

Claims Administration & Technology

STAFF NAME

Justin Comer

Compliance Consultant

 

Justin Comer, Compliance Consultant

Personal Brand Statement

Through trust and collaboration, I use my personal values and beliefs to create an ethical business environment in which compliance is not only achieved, but highly valued.

 

5 Minutes with Justin...

STAFF NAME

Lindsay Willis

Administrative Specialist I

 

Lindsay Willis, Administrative Specialist I

Personal Brand Statement

While working hard to achieve Creative Risk Solutions goals, I add perspective to projects with my strengths in ideation and strategic thinking.  I have a strong inner drive to achieve from which I gain both a professional and personal enjoyment.

STAFF NAME

Kyle DuPass

Accountant I

 

Kyle DuPass, Accountant I

Personal Brand Statement

I thrive in a dynamic work environment where I can learn and become the subject matter expert.  Performance is the ultimate yardstick and I compete to win.  My enthusiasm is contagious when I celebrate my own achievements and those of my team members.

STAFF NAME

Randi Steger

Administrative Specialist I

 

Randi Steger, Administrative Specialist I

 

Personal Brand Statement

I define fairness as giving everyone the same advantages.  I follow rules and administer policies without showing favoritism; life is better for everyone when you deal with people evenhandedly.  Teamwork is important to me; I want to involve everyone so each person has a good experience.  I meet my deadlines and keep my promises.  Striving to be first or be the best is what I will always do.

STAFF NAME

Stephanie Mulstay

Administrative Specialist I

 

Stephanie Mulstay, Administrative Specialist I

STAFF NAME

Jenny Burriola

Administrative Specialist I

 

Jenny Burriola, Administrative Specialist I

 Personal Brand Statement

I live in the moment.  I do not see the future as a fixed destination but rather a place I can create out of the choices I make; one at a time.  I am flexible and quick to adapt to change.  I seek harmony in all aspects of myself and accept this responsibility to be a good team member.  My goal is to look to tomorrow and beyond where there are new paths and new methods to move forward… there might just be a better way!

STAFF NAME

Allison Burrows

Administrative Supervisor

 

Allison Burrows, Administrative Supervisor

Personal Brand Statement

I enjoy routine and structure and strive to complete tasks prior to their deadlines.  I am adept at dealing with problems that arise.  I prefer to follow the rules and procedures which are in place.  Constantly, I am looking for more effective ways to do things and I stay aware there is always more I can accomplish.

STAFF NAME

Karla Guessford

Receptionist

 

Karla Guessford, Receptionist

Personal Brand Statement

Naturally, through my positive energy, along with dependability I bring together my team to deliver results for CRS.

STAFF NAME

Dana Jones

Executive Assistant

 

Dana Jones, Executive Assistant

Personal Brand Statement

I always strive to achieve the best possible result in every situation: whether it is strategizing new ideas to better our customer’s experience, providing more clarity throughout the claims process, or simply answering your questions, I am always here for YOU!  When you speak with me, I aim to provide the best customer service possible, and get you the information you need, when you need it.

5 Minutes with Dana...

Kevin Collins Memorial

It is with a heavy heart that we must inform you about a loss in our Creative Risk Solutions family. On November 1, 2016, Kevin Collins, CRS Claims Adjuster, passed away while on vacation in Paris.

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