Meet our Team

Our team is stacked with experienced claims professionals who average more than 20 years in the industry.  Each one of our employees understands the sensitivity of claims management and is equipped to resolve your claims issues with speed, accuracy and integrity.


Leadership Team

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Ben Tebo

Vice President

 

Ben Tebo, Vice President


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John Spinner

Assistant Vice President

 

John Spinner, Assistant Vice President

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Megan Bauer

Operations Manager

 

Megan Bauer, Operations Manager


Sales

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Tim Flattery

Account Executive

 

Tim Flattery, Account Executive

Tim joined the team at Creative Risk Solutions the winter of 2015, as Account Executive. Tim is responsible for new client sales and is always eager to share our CRS story with prospective clients.  

Tim earned his Bachelor’s Degree at the University of Northern Iowa. He is active in his community through his church and the local United Way.  

Outside of the office, Tim likes to spend time with his wife and grill out with family and friends. Tim loves to podcast and is definitely a sports enthusiast – so much so that he that he was set on becoming a professional baseball player as a kid!  

You might not know... as a kid, Tim had a newspaper route for six years!

Account Management

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Stacy Ruggless

Client Service Consultant

 

Stacy Ruggless, Client Service Consultant

Stacy came to Creative Risk Solutions the summer of 2008. After handling claims here for many years, Stacy transitioned from Claims to our Client Services Department, and is now in the role of Client Service Consultant. He is responsible for managing and maintaining the relationship Creative Risk Solutions has with our clients. 

Stacy is an Iowa State University graduate, and earned his Bachelors Degree. He has since earned his Associate in Claims (AIC) Designation as well. If you ask him, he is pretty skilled in everything!

Stacy likes to spend time with his wife and daughters and at his local country club. Stacy is an avid Iowa State football fan, and can frequently be found on the golf course perfecting his handicap!

You may not know... When Stacy was young, he always wanted to be a professional golfer… he’s still working on this!

5 Minutes with Stacy...

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Cari Toncar

Client Service Consultant

 

Cari Toncar, Client Service Consultant

Cari joined the team at Creative Risk Solutions in early 2015. As a Client Service Consultant, Cari serves as the main point of contact for her designated insureds, works with all business partners to troubleshoot any issues that may arise and attends customer group meetings as a representative of Creative Risk Solutions. She also works to provide adequate onboarding and training for new insureds as well as new CRS staff. 

Cari earned her Bachelors Degree in Human Services and received her Commercial Lines Coverage Specialist (CLCS) Designation. She is very active in her community volunteering with The Miracle League, Children and Families of Iowa, United Way, and her local Parks and Rec. 

Cari loves to spend time with her family, especially travelling with her husband. She is great at quoting movies, baking sugar cookies, and singing Bohemian Rhapsody. 

You might not know... On Cari’s last day playing collegiate softball as a senior, she hit five homeruns in two games! #BeastMode #Radioactive #Dingers #DroppinBombs

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Bo Eaton

Client Service Consultant

 

Bo Eaton, Client Service Consultant

Bo joined the Client Service Team at Creative Risk Solutions in the winter of 2017. As a Client Service Consultant, he expertly manages customer relationships and represents Creative Risk Solutions at group meetings and workshops. Bo is talented in developing new strategies to enhance the client experience, including crafting reports and researching new technology.   

Bo attended the University of Iowa, where he earned his Bachelor of the Arts in Communication Studies, a Minor in Business Administration, and a Certificate in Entrepreneurship. He has also worked to receive his Associate in Risk Management (ARM) designation.   
Bo likes to spend his free time with his wife and daughter. He enjoys grilling, going out for dinner with friends, and trips to the golf course. Bo is great at trivia, and he can juggle! 

You may not know... As a kid, Bo wanted to be a late-night comedian. He loved to stay up late to watch Johnny Carson and David Letterman!

Worker's Compensation

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Jennifer Herr

Manager

 

Jennifer Herr, Manager

Jennifer came to Creative Risk Solutions in spring of 2013. As the Workers’ Compensation Claims Manager, she oversees the Workers’ Compensation Team, as well as the Claims Assistants. She reviews files and works with her team members on claims handling.  

Jen likes to spend her free time with her husband, friends and family. She enjoys boating and travelling to anywhere with a beach. She also loves to show and ride her horses. 

You may not know... When Jen was young, she wanted to be a respiratory therapist to help children with asthma.

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Kristin Ater

Supervisor

 

Kristin Ater, Supervisor

Kristin joined Creative Risk Solutions in early 2018 as a Workers’ Compensation Supervisor. She oversees Workers’ Compensation Adjusters and supervises their adjudication of claims. Working as a team is very important to Kristin and she enjoys building relationships with our Insureds, Agency Partners, and her coworkers.  

Kristin received her degree from Simpson College, and is a member the Simpson College Alumni Association. She is active in the community as a member of the Parent Teacher Association where her daughter attends school, and locally though her church. 

Kristin enjoys spending time with her husband and daughter, both at home and travelling to new places. She always appreciates a good book, and is known to read a new book each week. 

You might not know... When Kristin was young she always wanted to be a teacher. With a teacher and college professor for parents, and the oldest of 6 children, Kristin developed a knack for helping others learn early on, and has become a master chaos controller!

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Allison Moore

Supervisor

 

Allison Moore, Supervisor

Allison joined Creative Risk Solutions the winter of 2017 as a Liability Claims Specialist, and was promoted to Workers’ Compensation Supervisor the winter of 2018. As a Supervisor, Allison oversees her team of Claim Specialists and supervises the handling of their claims to ensure our Best Practices are always being met. 

Allison attended Upper Iowa University and earned her Bachelors Degree in Business Management. Allison is active in her community volunteering with United Way – Women United, as well as coaching local youth softball and basketball leagues.  

Allison likes to spend her time outside with her husband and two kids. She loves to watch her kids play sports, travel to new places and try new foods. She is known around the office for her impeccable sarcasm! 

You might not know... As a child, Allison always wanted to be a journalist. Her original major in college was actually journalism and mass communication. She had dreamed of being a news anchor on the television. 

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Emily Amick

Claims Specialist

 

Emily Amick, Claims Specialist

Emily joined Creative Risk Solutions in the fall of 2018, as a Workers’ Compensation Claims Specialist. Emily handles claims in her jurisdictions, speaking with claimants, issuing payments, and coordinating medical care. Emily takes great pride in taking care of our Clients.  

Emily attended the University of Northern Iowa, where she earned her Bachelor of the Arts Degree. Emily likes to spend time with her family, her friends and her dog, Hank. She enjoys travelling and loves to attend live concerts.  

You might not know... When Emily was young, she wanted to be a teacher. She actually went to college to be a teacher but changed her major her last year. 

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Michele Connell

Claims Specialist

 

Michele Connell, Claims Specialist

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Jennifer Eklov

Claims Specialist

 
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Timothy Fuller

Claims Specialist

 

Timothy Fuller, Claims Specialist

Tim came to Creative Risk Solutions as a Workers’ Compensation Claims Specialist during the summer of 2018. He provides timely benefits to injured workers in an effort to return them back to the working force and suitable gainful employment. Tim is highly adaptable to any and all situations that arise during the life of the claims he handles.  

Tim attended Moorpark College, has taken many specialized courses to advance his expertise, and has earned his Self-Insurance Administrator and WCCA Designations.  

Tim is an avid soccer fan. Both he and his wife of 20+ years are actively involved in their local soccer club, which gives back to the community by offering free academy soccer training to local children. Tim also holds his National D Coaching License, and coaches a junior varsity soccer team at a local high school. Don’t think it stops there, both of Tim’s children also play the game!  

You might not know... Tim has always wanted to be an artist! He loves drawing, creating custom art pieces, and being creative. 

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Nicole Godfrey

Claims Specialist

 

Nicole Godfrey, Claims Specialist

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Arcy Guillen

Claims Specialist

 

Arcy Guillen, Claims Specialist

Arcy came to join the Workers’ Compensation Team as our first California designated Claims Specialist in the spring of 2016. In her role, Arcy manages an active caseload of California based workers’ compensation claims, in compliance with California state laws. 

Arcy attended Pasadena City College, has acquired her WCCA Designation, and holds her California Adjuster Designation. Arcy is bi-lingual and speaks fluent English and Spanish. 

Arcy loves to spend time with her family, and is a very proud grandmother to one lucky little girl. Arcy has always been fascinated by the mountains, and used to build mountain trails when she worked for the California Conservation Core. She is known for her amazing jambalaya, her party planning skills, and rumor has it she can beat anyone at a game of Don’t Forget the Lyrics! 

You might not know... As a child Arcy always wanted to become an architect. She wanted to build the biggest house for all of her family to live in!

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Judi Hamaker

Claims Specialist

 

Judi Hamaker, Claims Specialist

Judi joined Creative Risk Solutions in the Spring of 2012 as a Workers’ Compensation Claims Specialist. She investigates claims including client and claimant contact, and interacts with medical providers to ensure appropriate care for injured employees. Judi is responsible for determining compensability, working with attorneys, developing action plans to bring claims to closure and successful resolution through settlement when appropriate. Judi prides herself on providing excellent service to her clients, and understanding their needs.  

Judi attended the University of Nebraska at Omaha, where she earned her Bachelor’s Degree in Business Administration. In addition she has worked to receive her Associate In Claims (AIC) designation. Judi happily contributes to 2 charitable foundations that are near and dear to her heart. JDRF (Juvenile Diabetes Research Foundation) as her son is type one diabetic, and the Ronald McDonald House, as they helped immensely when her daughter was born prematurely.  

In her free time Judi loves to spend time with her family, attend her kids’ athletic events, ride horses and barrel race.  

You might not know... Judi loves to run, and completed a half marathon in 2017!

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Zeke Hazelwood

Claims Specialist

 

Zeke Hazelwood, Claims Specialist

Zeke has been with Creative Risk Solutions since the summer 2015. As a Workers’ Compensation Claims Specialist, Zeke is an excellent multitasker and adjudicates mostly lost time claims in a variety of states.  

Zeke earned his Associates of Applied Arts degree from the Art Institute in Dallas.  

Zeke enjoys spending time with his wife and kids, watching movies and sporting events. Zeke is a music enthusiast and excels at musical trivia.  

You might not know... When Zeke was young, he wanted to be an oceanographer due to his love of the ocean. Then, he saw the movie Jaws, and changed career paths!

5 Minutes with Zeke...

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Angie Jones

Claims Specialist

 

Angie Jones, Claims Specialist

Angie joined Creative Risk Solutions the fall of 2018 as a Workers’ Compensation Claims Specialist. She is an experienced claim handler who communicates with claimants and insureds, and expertly coordinates medical care for injured workers.  

Angie attended Spencer School of Business for Travel Management.  

In her free time, Angie loves to spend time with her husband and 3 children. She loves finding a good bargain, riding her bicycle and attending her children’s sporting events. She is very skilled in taking photos while on the back of a motorcycle as well!  

You might not know... Angie considers herself a crazy thrift store shopper, and loves the challenge of finding expensive items dirt cheap!

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Kecia Jones

Claims Specialist

 
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Karma Kelly

Claims Specialist

 

Karma Kelly, Claims Specialist

Karma has been with Creative Risk Solutions since the fall of 2007. As a Workers’ Compensation Claim Specialist, she investigates and handles lost time and complex medical only claims. She is responsible for making compensability decisions, managing litigation, and negotiating settlements.   She currently handles Illinois and Indiana jurisdictions. 

Karma attended Saint Ambrose University in Davenport, IA, receiving her Bachelor of Arts Degree in Business Administration. In addition, she has also worked to earn her Associate in Claims (AIC) designation, and has more than 30 years of experience in claim investigation and handling, across multiple lines of business. Karma has received many awards during her impressive career, including a Peak Performer award (3 times), Presidential Award, and Chairman’s Club Award for outstanding customer service, to name a few. And her skills in writing denial letters cannot be denied! 

In her free time Karma loves to spend time with her husband of 30 years, as well as her 3 adult children. She loves to travel as a family when she can get everyone together! Karma also loves to bowl and coached Girls Varsity High School bowling for 14 years. 

You might not know... Karma was named female athlete of the year at her high school, before it was popular for girls to be athletic. She then received a full ride scholarship to college (division II) to play not just one but three sports: volleyball, basketball and softball! Her coaches split her tuition 3 ways to allow her to be a multi-sport collegiate athlete.   It was an experience she cherishes to this day!

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Kristine Leib

Claims Specialist

 

Kristine Leib, Claims Specialist

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Manuel Martin Del Campo

Claims Specialist

 

Manuel Martin Del Campo, Claims Specialist

Manny came to Creative Risk Solutions as a Workers’ Compensation Claims Specialist in early 2017. He handles California jurisdiction workers’ compensation claims from inception to resolution, including litigated, indemnity and medical only claims.  

Manny attended Rio Hondo/City of Chicago Community College, and has acquired his SIP License as well as his WCCP Designation.  Manny is bi-lingual and speaks fluent Spanish.  

In his free time, Manny likes to spend time with his wife and child. Manny loves music and is very talented at “name that band”, as well as being skilled in playing the guitar, banjo, mandolin and ukulele. 

You might not know... Manny is an Army Veteran and was stationed in Germany for four years.

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Lauren Molson

Claims Specialist

 

Lauren Molson, Claims Specialist

Lauren joined the Workers’ Compensation Team at Creative Risk Solutions the summer of 2012. As a Claims Specialist she handles medical only and lost time claims in her designated jurisdictions from inception to completion. She is responsible for maintaining excellent communication with claimants, insureds and our agency partners, as well as coordinating medical care with nurse case managers.  

Lauren attended Niagara County Community College. She is active in her community working to raise money for local charities at local spring training games.  

Lauren likes to spend time with her dog, Magoo, loves to travel to new places, hiking and seeing live music. Her favorite live act is Phish and has seen them too many times to count!  

You might not know... Lauren loves to travel and has been to forty-seven of fifty-one states! The ones she has yet to visit are South Dakota, Alaska and Hawaii!

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Jeanie Moxley

Claims Specialist

 

Jeanie Moxley, Claims Specialist


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Gerard Noblejas

Claims Specialist

 

Gerard Noblejas, Claims Specialist

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Ramon Noblejas

Claims Specialist

 

Ramon Noblejas, Claims Specialist

Ramon joined the team at Creative Risk Solutions as a Claims Specialist in the fall of 2018, specializing in California jurisdiction workers’ compensation claims. He exercises proper discernment and decision making to analyze the claims exposure, plan the proper course of action and to appropriately settle claims. Ramon interacts extensively with all parties involved in the claim process, and handles claims consistent with the client’s policies and procedures, as well as any statutory, regulatory, and ethical requirements.  

Ramon attended Don Bosco Technical College and has earned his Claims Examiner Designation. He is skilled in customer service and negotiation, pays close attention to detail and once recovered excess amount of over one million dollars in savings for a client!  

Ramon likes to spend his free time with his family and is active in his Faith Group. He loves to golf and cycle,  enjoys photography and always loves to find a good bargain!

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Jennifer Ostergreen

Claims Specialist

 

Jennifer Ostergreen, Claims Specialist

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Michelle Pritchard

Claims Specialist

 

Michelle Pritchard, Claims Specialist

Michelle came to Creative Risk Solutions as a Workers’ Compensation Claims Specialist, during the summer of 2018. She prides herself on delivering results-driven claims resolutions, where clients come first. She is responsible for handling claims in her jurisdictions from inception through resolution, and adapts with ease when difficult situations arise, always looking for the best possible outcome.  

Michelle is married with 2 daughters, and likes to spend her free time relaxing with her family. She is a sports enthusiast, and loves to watch basketball, golf and football with her friends and family. She is known for her loud warrior yell at sporting events!  

You might not know... Michelle and her husband owned a restaurant for seven years!

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Angela Reynolds

Claims Specialist

 

Angela Reynolds, Claims Specialist

Angela joined the team at Creative Risk Solutions mid 2016. As a Workers Compensation Claims Specialist she receives, gathers and accurately transmits workers’ compensation information to the company, from communications with the insured, claimant and internal staff in a timely manner. She investigates, evaluates and resolves medical only and lost time claims, including litigated claims, in multiple jurisdictions. Angela takes pride in providing consistent excellent service to our insureds and agency partners.  

Angela attended Kee Business College, and has received many awards during her claims career, including Value in Action, the Worthwhile Employee Award, and Employee of the Office, amongst numerous certificates of achievement.  

Angela loves to spend time with her family, working outside, and going hiking. Whenever possible you can find her spending time playing with her grandchildren. 

You might not know... When Angela was young, she dreamt of becoming a nurse as she has always loved helping people.

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Dolores Rojas

Claims Specialist

 

Dolores Rojas, Claims Specialist

Dolores came to Creative Risk Solutions mid 2018, as a Workers’ Compensation Claims Specialist. She handles various commercial construction and major convenience store Workers’ Compensation claims in multiple jurisdictions. She adheres to regulatory requirements and best practices throughout the life of the claim to ensure an optimum resolution. Dolores conducts initial investigations to confirm coverage, compensability and negotiates settlements.  

Dolores attended Queensborough Community College and Plaza Business College, and earned her Associates in Business Administration Degree. She is a skilled communicator, problem solver and mentor.  

In Dolores’ free time, you can find her and her husband riding their Harley-Davidson. She loves to spend time with her husband, daughter, and two German Shepherds. She loves to travel to see her great nieces, and is always up for trying new foods!  

You might not know... When Dolores was young she dreamed of being a flight attendant. She thought it always seemed so glamorous and loved the idea of traveling everywhere!

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Jeremy Sutherland

Claims Specialist

 

Jeremy Sutherland, Claims Specialist


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Courtenay Thomas

Claims Specialist

 

Courtenay Thomas, Claims Specialist

Courtenay came to join the Workers’ Compensation Team at Creative Risk Solutions the fall of 2012. As a Claims Specialist, she is responsible for handling Workers’ Compensation claims in her designated jurisdictions of Texas, Oklahoma, Louisiana, Arkansas and Mississippi. Courtenay adjudicates both medical only and lost time claims and adjusts both from the initial report, to conclusion.  

Courtenay attended McMurry College in Abilene, TX. There she received her Bachelor of Science degree in Sociology.  She is a licensed adjuster in the state of Texas as well as numerous jurisdictions. Courtenay is very skilled in communication and building client relationships.  

Courtenay loves to spend time with her friends and family. She loves to travel and make memories with her husband, as well as her 3 grown daughters.  

You might not know... When Courtenay was in high school, she marched in the Rose Bowl Parade!

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Teresa Vogler

Claims Specialist

 

Teresa Vogler, Claims Specialist


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Mary Beth Walbruch

Claims Specialist

 

Mary Beth Walbruch, Claims Specialist


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Trudy Whitaker

Claims Specialist

 

Trudy Whitaker, Claims Specialist

Liability

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Mike Long

Manager

 

Mike Long, Manager


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Linda Wright

Manager

 

Linda Wright, Manager

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Lisa Hersant

Supervisor

 

Lisa Hersant, Supervisor

Lisa joined the Liability Team at Creative Risk Solutions the fall of 2010 as a Claims Specialist, and was promoted to Supervisor in early 2017. In her supervisory role, she reviews claim files for her team, handles escalated calls and emails regarding claims, and answers questions. Lisa keeps procedures and processes up to date, providing her team the tools to efficiently and effectively do their jobs.

Lisa attended Grand View University and earned her Bachelor of the Arts Degree in Business. She has also earned her Associate in Claims (AIC) designation and is currently working on her Society of Claim Law Associates (SCLA) designation.

Lisa likes to spend time with her husband and two children. She loves to play sports, especially golf, coed softball and volleyball. She also loves to cook!

You might not know... Lisa had both of her children at age 35, and no they are not twins. Additionally, she and her sister share the same birthday, and no they are also not twins.

5 Minutes with Lisa...

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James Stroud

Senior Claims Specialist

 

James Stroud, Senior Claims Specialist

James joined the Liability Team at Creative Risk Solutions in the fall of 2018. As a Senior Claims Specialist, he is responsible for commercial claim handling . James specializes in Litigation Management and adjudicates complex claims, litigated claims and coverage issues. He handles every aspect of these claims until a satisfactory solution has been reached. 

James attended the University of Iowa and has received his Chartered Property Casualty Underwriter (CPCU) designation, as well as his Associate in Claims – Management (AIC-M) designation. 

James likes to spend his time outdoors with his family, especially travelling with his wife and three kids. James loves to golf, and time spent on the course is always well spent. James is quite competitive when it comes to playing cards, ping pong, and billiards. Did we mention that he can juggle… never underestimate a juggler! 

You might not know... James was once run over by a deer – literally, while he was pheasant hunting!

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Mark Vesey

Senior Claims Specialist

 

Mark Vesey, Senior Claims Specialist

Mark joined the Liability Team at Creative Risk Solutions in spring of 2006 as a Senior Claims Specialist. He specializes in the coordination and handling of complex litigated claims and coverage issues. He expertly handles every aspect of these claims until a satisfactory conclusion is reached.  

Mark attended Coe College, where he graduated with a Bachelor of the Arts Degree in Business Administration. With over 30 years of claim handling under his belt Mark is quite skilled in litigation management and claim resolution.  

Mark likes to spend time with his family, and is a happily married empty nester. He loves buying anything that has the red “As Seen on TV” label on it, has always been fascinated by the idea of time travel and is a huge Batman fan – just ask him about it sometime!

You might not know... When Mark was a kid he wanted to be a claims adjuster – straight up all the way!

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Deb Anderson

Claims Specialist

 

Deb Anderson, Claims Specialist

Deb has been on the Liability Team at Creative Risk Solutions since early 2007. As a Liability Claims Specialist, Deb handles commercial general and auto liability losses from inception through completion. She is a skilled communicator, and ensures our insureds are kept up to date on the claims she handles. 
 

Deb attended Iowa Central Community College, and completed an Executive Secretary course prior to her now 20+ years of claim handling experience at Creative Risk Solutions. Deb is active in her community with the local church youth group, and is a member of a local British Car Club.  

Deb likes to spend her time with her husband, and her son and daughter-in-law. She loves to travel around the world, and once rode a camel in Africa! When she is home, she likes to play games, watch reality television, and enjoy time spent with friends. She loves to bake and makes the best monster cookies around! 

You might not know... When Deb was a child she wanted to be a nurse as her 3 favorite cousins were all nurses…  Now she couldn’t imagine doing it!

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Megan Carman

Claims Specialist

 

Megan Carman, Claims Specialist

Megan joined the Liability Team at Creative Risk Solutions the fall of 2018. As a Claims Specialist,  Megan is responsible for confirming coverage for commercial auto and general liability policies, setting and maintaining accurate reserves, maintaining accurate loss information, as well as maintaining open and ongoing communication with insureds and agency partners.  

Megan obtained her Adjusters License in her home state of Texas. 

Megan enjoys spending time outside (in flip flops) with her husband. She loves photography, biking and travelling to new places. She is known as a social butterfly, and is an expert selfie photographer. 

You might not know... As a kid, Megan wanted to be a princess… because why not?!

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Dan Field

Claims Specialist

 

Dan Field, Claims Specialist

Dan joined the Liability Team at Creative Risk Solutions the winter of 2012. As a Claims Specialist, he investigates, evaluates, and settles primarily liability and property claims turned in by his designated Insureds. Dan assesses property damage and injury claims in order to discuss strategy with clients prior to beginning negotiations.  

Dan is a graduate of the University of Nebraska, where he earned his Bachelors Degree in Marketing. In January of 1997 he received his Associate in Claims (AIC) designation. Dan is a skilled negotiator whom is licensed to handle claims in an array of jurisdictions and has 25+ years of experience in claims.  

Dan likes to spend his time away from work with his wife and kids. He loves to travel, especially visiting the ocean, the beach, and going on hikes. Dan loves music, plays the guitar, and is very good at musical trivia! He has a fondness for craft beers, and loves to visit breweries as he travels to taste different variations!

You might not know... When Dan was younger, he lived on a ship for 2 years!

STAFF NAME

Ksenija Garton

Claims Specialist

 

Ksenija Garton, Claims Specialist

STAFF NAME

Katherine McAndrew

Claims Specialist

 

Katherine McAndrew, Claims Specialist

Katherine came to Creative Risk Solutions in the Spring of 2017. As a Liability Claims Specialist she confirms coverage for commercial auto and commercial liability claims, handles the adjudication of claims, and investigates bodily injury and liability claims, in addition to negotiating settlements when applicable, in accordance with CRS’ Best Practices for Claims.   

Katherine is a Computer Science/English Major, who is organized, attentive to detail, and very skilled in customer service with over 15 years in claims and 20 years in the insurance industry.   

In her spare time, Katherine likes to spend time with her family, exploring new places, and reading a good book.  

You might not know... Katherine is a game queen! From board games to card games to puzzles, and everything in between… she’s got it covered!

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Rodney Pavelka

Claims Specialist

 

Rodney Pavelka, Claims Specialist

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Leeta Perez

Claims Specialist

 

Leeta Perez, Claims Specialist

Leeta joined the Liability Team at Creative Risk Solutions as a Claims Specialist in spring of 2018. She aims to provide high quality claims handling and expertise for all customers of Creative Risk Solutions. This includes investigating, communicating, evaluating and resolving auto and general liability claims. 

Leeta earned her Associate of Applied Science (AAS) Degree in Business Information Systems. She is active in her community with her local Good Samaritans and her local Matthew 25:40 Project. 

Leeta enjoys spending time with her family, travelling to new places, and going to the movies.

STAFF NAME

Vince Vanderah

Claims Specialist

 

Vince Vanderah, Claims Specialist

Vince joined the Liability Team at Creative Risk Solutions the summer of 2013 as a Claims Specialist. In this role thoroughly investigates and works to quickly resolve auto liability and general liability claims. He specializes in property damage claims for both lines.  

Vince is a Grandview University graduate, and obtained his Bachelor of Arts Degree in Criminal Justice. 

Outside of work, Vince likes to enjoy quality time spent with his wife and three children. 

You might not know... As a child Vince dreamed of being an agent with the Federal Bureau of Investigations (FBI)!

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Jody Wender

Claims Specialist

 

Jody Wender, Claims Specialist

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Lindsay Willis

Claims Specialist

 

Lindsay Willis, Claims Specialist

Lindsay has been with CRS since 2015. As a Liability Claims Specialist, she thoroughly investigates and quickly works to resolve auto liability and general liability claims. 

Lindsay is a graduate of the University of Northern Iowa, where she received her Bachelor of Arts Degree in History. She has also worked to receive her Associate in Claims (AIC) designation. Lindsay is active in her community as the Treasurer of her Home Owners Association. 

Lindsay likes to spend time with her husband travelling and doing art with her daughter. She loves to be the host at holiday celebrations, making breakfast, and enjoys playing pool. 

You might not know... Lindsay studied abroad in Ireland while in college!

Claims Administration & Technology

STAFF NAME

Allison Carstens

Supervisor

 

Allison Carstens, Supervisor

Allison has been with Creative Risk Solutions since early 2016. As the Administrative Supervisor, she oversees all members of the Administrative Team and assists the Operations Manager as well as the Information Technology Team on administrative and system related tasks and projects. 

Allison attended DMACC and AIB College of Business where she earned her Associates Degree in Business Administration. She is a a disciplined leader who works to develop her team to achieve a sense of consistency in their day to day administrative work. 

Outside of work, Allison enjoys spending time with her husband and introducing her daughter to new experiences. She is an avid Iowa Hawkeye football fan, and never misses a game!

You might not know... If Allison had chosen a different career path, she would have been an elementary teacher. She loves to be around children, introducing them to new experiences and watching them grow. 

STAFF NAME

Callie Bachman

Administrative Specialist

 

Callie Bachman, Administrative Specialist

Callie has been with Creative Risk Solutions since 2017. As an Administrative Specialist she works to identify losses and assign claims, in addition to supporting our Claims Adjusters through accurately and efficiently updating claims, policies and communications simultaneously.  

Callie attended college abroad at the University of Reading in the United Kingdom, and earned her Bachelor of the Arts Degree in Business Management.  

Outside of work, Callie enjoys spending time with her dog, Winston. She is an avid traveler and loves to visit new places and learn about different cultures.  

You might not know... Callie always wanted to be a ballerina. She loves music, dancing, and having a creative outlet. She actually danced professionally in New York City for four years!

STAFF NAME

Jenny Burriola

Administrative Specialist

 

Jenny Burriola, Administrative Specialist

Jenny has been with Creative Risk Solutions since fall of 2016. As an Administrative Specialist, she is regularly doing a variety of tasks, such as setting up new claims, updating system information, printing and sorting checks and providing excellent service to Claim Specialists as well as our Customers.  


Jenny is very outgoing and is easy to get along with. She enjoys a new challenge, and loves to share her knowledge with new Administrative Team Members. 

Outside of work, Jenny loves to spend time with her friends and family, go shopping, and can be found helping her father promote his homemade tamales and enchiladas!

You might not know... Jenny always wanted to be an astronomer because she has had a fascination with stars since she was young.

STAFF NAME

Kathleen Johnson

Administrative Specialist

 

Kathleen Johnson, Administrative Specialist

 Kathleen joined the Administrative Team at Creative Risk Solutions the winter of 2017 as an Administrative Specialist. She works to set up and assign new losses across all lines of business, completes data entry tasks as needed, and sorts and disperses claim attachments in addition to printing and sorting checks. 

Kathleen attended Iowa State University where earned her Bachelors of the Sciences Degree in Management. She is a skilled organizer, planner, problem solver and prioritizes her day to day tasks with ease. Kathleen is active in her community by volunteering her time at a local retirement center. 

Kathleen loves to spend her free time outdoors, as the fresh air never fails to brighten her day. She is a firm believer that she gets her best ideas while taking walks outside. She also loves to go for bike rides, watercolor painting, and creating new musical playlists! Did we mention she knows all the words to every Shania Twain song?!

You might not know... Kathleen is ambidextrous! She can use both her left and right hands equally well for everyday tasks!

STAFF NAME

Alexa Nielsen

Administrative Specialist

 

Alexa Nielsen, Administrative Specialist

Alexa joined the Administrative Team at Creative Risk Solutions fall of 2018 as an Administrative Specialist. She works to set up new losses across all lines of business: workers’ compensation, auto and general liability. She also completes data entry tasks as needed, in addition to printing and sorting checks. 

Alexa loves to spend time with her friends and family. That time is preferably spent outdoors… but only if it is fifty degrees or warmer! She is know n for her very outgoing personality and takes pride in her ability to make people smile and laugh – she knows it is very important to be a happy person and loves to help others achieve it.  

You might not know... Alexa is former member of the FFA (Future Farmers of America) and showed livestock at her local county fair!

STAFF NAME

Karla Guessford

Receptionist

 

Karla Guessford, Receptionist

Karla joined the Administrative Team at Creative Risk Solutions in late 2011. As Receptionist, Karla is the first point of contact when you call, and is responsible for answering phone calls in a timely fashion and directing those calls accordingly. She assists the Administrative Team with loss set up, data entry, handles incoming mail, and manages off-site file storage. 

Karla attended Des Moines Area Community College, and is very experienced in customer service. 

Karla enjoys spending time outdoors with her husband and friends. They love to go camping and can usually be found hiking, building a large bonfire and burning smores. Otherwise she spends as much time as possible spoiling her 7 grandchildren and listening to their stories. 

You might not know... When Karla was fourteen she took a job as a candy striper at her local hospital where she delivered meals and spent time sitting with patients. 

STAFF NAME

Ashley Brown

Claims Assistant

 

Ashley started with Creative Risk Solutions in early 2017 as a Claims Assistant. In this role, she assists our Liability and Fraternal Adjusters with bill payment and other administrative tasks, such as sending letters, sending faxes and making phone calls. She handles all invoicing for Fraternal Claims and makes initial investigative calls to our Clients. 

Ashley attended DMACC, and studied Psychology and Social Services.    

In her spare time, Ashley loves to spend time with her daughter, watching movies, singing, dancing, and trying new foods. She is also an avid Minnesota Vikings fan, and it takes a lot to make her miss a game! 

You might not know... Ashley loves interior design. She is always rearranging and changing up the décor in her home!

STAFF NAME

Danielle Millard

Claims Assistant

 

Danielle Millard, Claims Assistant

Danielle started with Creative Risk Solutions in 2017 on the Administrative Team, and grew into the position of Claims Assistant after just a year. As a Claims Assistant, Danielle  assists our Claims Adjusters by issuing workers’ compensation payments, requesting ISO claim searches, and completes EDI reporting, as well as various other tasks as needed by our Claim Specialists.  

Danielle attended DMACC and studied Business Administration.   

Outside of work, Danielle loves spending time with her husband and daughter, going shopping, and going camping with friends and family.  

You might not know... Danielle is a licensed cosmetologist. She loves making people feel good about themselves!

STAFF NAME

Dana Jones

Executive Assistant

 

Dana Jones, Executive Assistant

Personal Brand Statement

I always strive to achieve the best possible result in every situation: whether it is creating new ideas to better our customer’s experience, providing more clarity throughout the claims process, or simply answering your questions, I am always here for YOU!  When you speak with me, I aim to provide the best customer service possible and get you the information you need, when you need it.

5 Minutes with Dana...

STAFF NAME

Aida Alibasic

Data Analyst

 

Aida joined Creative Risk Solutions in early 2019 as a Data Analyst.  She works to aid in streamlining our technical processes, creates and generates custom reporting, and handles day to day system related requests from our clients and staff.  

Aida is a graduate of the University of Iowa. She is organized, analytical and was awarded as a ‘Bright Scholar of Iowa’. She is a proud co-founder of Camp Kesem Iowa, a nationwide community that is dedicated to supporting children impacted by a parent’s cancer.  

Aida loves to be active, and is always willing to try out new workout class. She likes to play tennis, spend time outdoors, and enjoy time spent with her friends and family. Word on the street is she makes some amazing guacamole!  

You might not know... Aida has an identical twin sister, who she convinced to enter the Iowa State Fair twin competition - they won second place!

STAFF NAME

Darien Wadle

Data Analyst

 

Darien joined the Operations Team at Creative Risk Solutions as a Data Analyst the summer of 2018. Darien handles many technical aspects of our day to day business, such as crafting customized reports, ensuring delivery, handling Technical Support requests from our staff, and competing month end processes. In addition she is included on any projects regarding technological advancements in our business. 

Darien is a graduate of Iowa State University where she studied Management Information Systems. She is a skilled problem solver and loves to do custom coding. 

Darien likes to spend time with her friends and family, loves to travel to new places and try new foods. She loves to cook and pet dogs, and is an expert whistler! 

You might not know... Darien can do the worm! Don’t know what that is? Just ask her!

STAFF NAME

Kyle DuPass

Accountant

 

Kyle DuPass, Accountant


STAFF NAME

Jason Henrich

Accountant

 
STAFF NAME

Justin Comer

Compliance Consultant

 

Justin Comer, Compliance Consultant

Justin joined the team at Creative Risk Solutions as Compliance Consultant in early 2015. He is responsible for the development and execution of corporate policies, procedures and programs. Justin ensures that regulatory principals are embedded throughout all business functions, manages all state regulatory examinations and serves as compliance subject matter expert for all carrier audits.  

Justin attended Hawkeye Community College, has earned his SILA-A designation and is a proud veteran of the United States Navy. He is active in his community with Meals From the Heartland and the United Way.  

When he is away from the office, Justin likes to spend his time with his wife and two sons, preferably boating on the lake, or enjoying time spent at his father’s lake house. He enjoys smoking meat and grilling for the family. Justin is an avid Iowa Hawkeye football fan, and tries to attend as many games as possible!  

You might not know... Justin proposed to his wife at Easter brunch in front of his entire family, with the engagement ring in a decorative egg! 

5 Minutes with Justin...

The Giving Season

Each December our Team at Creative Risk Solutions is proud to give back to our community by partnering with Big Brothers Big Sisters to adopt a family for the holiday - this year was no different! We hope our adopted family enjoys their holiday as much as we did in making it happen!

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