We are looking to add a Data Analyst to join our Creative Risk Solutions team Waukee, IA. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning. This role will support the Creative Risk Solutions division and overall company vision, mission and strategy by providing technical support and expertise.  Strive every day to make the claim system do the work rather than manual work being done by CRS staff.

Responsibilities:

• Provide technical operational support by running ad hoc report requests, maintaining report distribution and troubleshooting user errors and technical requests related to the use of the CRS claim system and other software used by the CRS business.
• Coordinate enhancement request and system issues to ensure the requests flow through the prioritization and project management process.
• Monitor shared inboxes and coordinate the routing of requests within the CRS team.
• Maintain the forms and mail-merge documents which are used by the claims teams. Involves setup based on guidance from the claims team and debug of any issues with usage.
• As part of the data team, run and monitor month end processing and assist with reporting projects as needed.
• Assist with implementation and monitoring of SSAE18 requirements.
• Other tasks as assigned by management.

Knowledge, Skills, and Abilities:

• Knowledge of the insurance industry preferred.
• Requires effective interpersonal skills due to interaction with agency employees, customers and CRS staff.
• Requires high level of attention to detail and ability to effectively problem solve.
• Project Management skills and experience required. Knowledge of Jira a plus.
• Experience with Salesforce preferred.
• Experience with reporting tools such as Qlik, Tableau, Power BI a plus.
• Must be knowledgeable of and comply with our Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
• Willingness to travel as necessary.

Qualifications:

• College degree or equivalent job experience.
• Two years of technical support, data analyst, reporting and/or project management experience.

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Responsible Time Off
• Tuition Reimbursement
• Fitness Reimbursement
• Parental Leave
• 401k Profit Sharing
• Flexible/remote work arrangements