We are looking to add a Liability Claims Specialist to join our Creative Risk Solutions team. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.  This role will provide high quality claims handling and expertise for all CRS customers.  This includes investigating, communicating, evaluating, and resolving auto and general liability claims utilizing the CRS Best Practice of Claim Handling.  This position will have a focus on subrogation and collection efforts including arbitrations and salvage processing.

Here is a bit of what you would do:

• Handle all aspects of the collection process including subrogation and arbitration.
• Acting as respondent or applicant on intercompany arbitrations through Arbitration Forums.
• Making referrals and acting as main contact for vendor collection agencies.
• Handle the processing of salvage for insured and claimant total loss vehicles. This includes facilitating the title and payment process with the salvage yard and ensuring all of the proper documents are received.
• Confirm coverage for commercial auto and commercial general liability claims.
• Adjudication of claims. Investigate bodily injury/liability claims and negotiate settlements when applicable, utilizing our “Best Practices for Claims.” Enter and maintain accurate loss information on a computer system during the claim process.
• Set and maintain accurate reserves within reserve authority. Negotiate and process interim and final settlements, within settlement authority. 
• Research information for responding to questions and complaints posed by our insured’s, claimants, agency partners and fronting carriers.
• Participate in claim reviews and attending Risk Control Workshops when requested by agency partners or insureds. These could be in person or by phone.
• Maintain open and ongoing communication with our customers as noted in the “CRS Communication Expectations’ guidelines.
• Monitor and control claims in litigation, utilizing our “Litigation Management” guidelines. Ensure suits are answered timely by counsel and the best interests of our insureds and fronting carriers are protected.
• Help train and mentor Claims Specialist I position. Take part in company committees to help the management team develop new standards when warranted. 

You’d also need to be equipped with the knowledge, skills, and abilities to do the job, including but no limited to:

• Extensive knowledge of both general and auto liability coverages and the ability to apply that knowledge in the performance of job duties.
• Skillful knowledge of the claims processing procedures and ability to utilize this procedure.
• Capable of exercising discretion in confidential matters and use independent judgment.
• Ability to type and use a personal computer utilizing various software packages including but not limited to Maverick and other related software packages.
• Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various insureds, agency advocates, fronting carriers and other outside customers.
• Ability to work effectively both independently as well as in a team environment to attain CRS goals.
• Ability to perform simple to complex mathematical calculations.
• Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously.
• Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.

Qualifications:

• Education: High School education with college preferred. Technical designations encouraged, such as AIC and CPCU.
• Experience: 3 to 4 years of adjusting property and casualty claims. Prior agency involvement preferred.

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, we make a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, we will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Flexible work arrangements and schedules — We truly want to know what works for you as we look to support your unique and full potential.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — We encourage you to make an impact and care for those around you.
• DE&I programs — we are committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

EOE

Pre-offer background check required.