We are looking to add a Data Analyst to our growing Creative Risk Solutions Information Technology Team in Waukee, Iowa! In this role you can expect to run ad hoc reports, main report distribution, troubleshoot user errors and technical requests related to our CRS claims system and other software applications, and more. If you are an effective problem solver with a high level of attention to detail, and this sounds like a great fit, we would love to hear from you!
Duties:
- Provide technical operational support by running ad hoc report requests, maintaining report distribution and troubleshooting user errors and technical requests related to the use of the CRS claim system and other software used by the CRS business.
- Monitor shared inboxes and coordinate the routing of requests within the CRS team.
- Maintain the forms and mail-merge documents which are used by the claims teams.
- Create, run, and monitor regular reporting tasks.
- Create reports and dashboards to provide data and insights to internal and external users.
- Assist with other reporting projects as needed.
- Assist with implementation and monitoring of SSAE18 requirements.
- Other tasks as assigned by management.
Knowledge, Skills, and Abilities:
- Knowledge of the insurance industry preferred.
- Requires effective interpersonal skills due to interaction with agency employees, customers and CRS staff.
- Good oral and written communication skills.
- Requires high level of attention to detail and ability to effectively problem solve.
- Ability to create and modify data queries such as SQL or SOQL.
- Experience with Salesforce platform a plus.
- Experience with reporting tools such as Qlik, Tableau, Power BI a plus.
- Must be knowledgeable of and comply with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
Qualifications:
- Education: College degree or equivalent job experience.
- Experience: Two years of technical support, data analyst, reporting and/or project management experience.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
- Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
- Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
- 401k Profit Sharing — Each year, we make a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, we will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
- Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
- Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our foundation, we offer several vehicles where you can make an impact and care for those around you.
- DE&I programs — We are committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
- Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
- Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
EOE
Pre-offer background check required.